Enterprise Mobility 2022: UEM Adds User Experience, AI, Automation

Enterprise Mobility 2022: UEM Adds User Experience, AI, Automation

In the last two years, mobility management has become more important than ever in the company. As remote and hybrid working models take hold in many organizations, “mobility management” has broadened its meaning from mobile device management to managing all devices used by mobile employees, wherever they are working. .

Unified Endpoint Management (UEM) has become a strategic technology at the heart of companies’ efforts to control this increasingly complex environment. Essentially combining enterprise mobility management (EMM) tools with PC management tools, UEM platforms help businesses manage and secure a variety of devices, including smartphones, tablets, laptops, and desktops across multiple operating systems. , all from a unified interface.

“With remote and hybrid work here to stay, having a cloud-powered, unified endpoint strategy and toolset is key to staying ahead of updates and security risks,” says Dan Wilson, director senior and analyst at the research firm Gartner. “We’re also seeing increased interest in UEM tools that manage macOS and Linux endpoints, as part of ongoing efforts to consolidate associated tools, teams, and skills.”

How the EMU market looks

The UEM market is dominated by a dozen major vendors. It’s not seeing many new players entering the fray, says Wilson. “Nevertheless, [smaller] vendors offering products and capabilities for specific use cases are gaining attention,” he says.

Such use cases include managing frontline worker devices, sensors and smart devices used in logistics and transportation, kiosk devices, Internet of Things (IoT) endpoints, commercial drones and wearable devices, it says. “They are not usually available in the main UEM tools,” says Wilson.

[ How to choose the right UEM platform ]

The few new entrants to the EMU market tend to be companies focused on small and medium-sized businesses (SMBs), says Andrew Hewitt, a senior analyst at Forrester Research. “We expect that market to fundamentally transform into a new market in the next two to three years,” says Hewitt. “What that looks like is hard to say at this point.”

The price of EMU platforms remains more or less stable, says Hewitt. “I still routinely see $1 to $10 per user per month,” she says. “There is a mix of per-user and per-device pricing, and per-user pricing is becoming more common. However, I don’t see any big changes when it comes to pricing. A new trend is to provide specific pricing for frontline workers, which some of the EMU vendors now have.”

While the list prices of UEM platforms are unchanged, some vendors are becoming more aggressive with discounts, says Wilson. “New SKUs and bundles are being created to appeal to smaller or budget-conscious customers,” she says.

[ Free download: UEM vendor comparison chart 2022 ]

Emerging trends for 2022

Forrester sees some big trends emerging for EMU this year, says Hewitt. One is the rise of user experience management within UEM tools. The use of end-user experience monitoring (EUEM) will become more common among organizations, she says.

This involves collecting telemetry from endpoints in order to benchmark end-user experience, troubleshoot issues, and collect employee feedback. “As companies continue to try to improve the employee experience for hybrid working, these experience management capabilities will become increasingly useful, especially when combined with existing internal tools,” says Hewitt.

Another trend Hewitt points to is an acceleration of “modern management,” a strategy for managing endpoints in a unified way without compromising endpoint security. “The pandemic forced many IT decision makers to modernize their endpoint management strategies to better serve remote workers,” she says. “Now we’re seeing big moves to support modern management, and UEM vendors are making it easier and easier with new migration tools.”

In addition to these developments, Hewitt expects to see a greater focus on remote management capabilities first with UEM, “specifically as it relates to visibility into home endpoints and improved patching over the Internet,” he says.

“I also hope to see an increased focus on improving deployment automation, providing a fully automated deployment service that includes areas that were previously not included, such as BIOS [basic input/output system] configuration, user customization, and deployment of third-party applications,” he says.

Gartner’s Wilson points to many of the same trends. “We anticipate that major UEM tools will continue to try to consolidate workloads and expand functionality to include experience management, automation, patching, risk and vulnerability management, configuration management, access secure remote and remote control,” he says.

Terminal security and administration unit

Another major trend Forrester highlights for 2022 is the continued convergence of endpoint management and endpoint security. Some UEM vendors have acquired endpoint detection and response (EDR) vendors in recent years, Hewitt notes. “In addition to integrating those tools, we’re seeing increased interest among vendors to offer combined management and security capabilities within a single platform,” she says.

What this means for buyers is more tool consolidation, fewer agents (software tools that monitor threats and vulnerabilities) on endpoint devices, and a growing need to improve collaboration between IT operations and security teams, he says. Hewitt.

Phil Hochmuth, vice president of enterprise mobility programs at IDC, also highlights the unification trend. PC management technology will increasingly resemble mobile device management (MDM) as modern endpoint management adopts MDM architectures and protocols for software delivery, he says.

“Unified and automated patching for endpoints, especially third-party application patching, will be difficult to achieve,” says Hochmuth. “Endpoint management teams will take on more and more endpoint security roles as this line blurs. To address these trends, we are advising companies to keep ‘traditional’ endpoint options open for end-user endpoint management, with an eye toward modern management.”

IDC emphasizes the importance of “single pane of glass” functionality across multiple operating systems and device form factors, says Hochmuth. “We are seeing and encouraging further integration of UEM technology into both end-user IT operations teams and security operations,” he says.

AI, ML and automation on the rise

Mobility experts expect artificial intelligence (AI), machine learning (ML), and automation to play increasingly important roles in UEM platforms.

“Analytics is becoming an increasingly popular feature being introduced by UEM vendors,” says Hochmuth. “This is the ability to collect data and telemetry from managed endpoints and put that data into usable reports and workflows powered by automation and AI.”

Because AI and ML capabilities are relatively new, “it will take time to prove to IT managers that the insights and recommendations [made by AI/ML] they are complete, accurate and reliable,” says Wilson. “But the sky is the limit on what can be done to eliminate repetitive and mundane tasks. We also hope to see ML become better risk and vulnerability assessment to drive better prioritization and eventual automation of software updates and patches.”

Today, there’s a huge need for self-healing endpoint devices, “and AI plays a big part in that by bringing the endpoint back to its initial configuration,” says Hewitt. “We also see an AI game when it comes to proactively improving the experience or preventing issues from happening that interrupt employees.”

This will require significant coordination and historical knowledge of user behavior, Hewitt says, “but it’s something that will improve companies’ ability to predict and solve problems before they happen.”

Read below:

This story was originally published in June 2015 and was last updated in May 2022. Click through the following pages to see how mobility management has evolved over the years.

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