Pindrop partners with Google Cloud to transform contact center security

Pindrop partners with Google Cloud to transform contact center security

Pindrop, a global leader in voice technology, announced a new partnership with Google Cloud that will enable it to create and deliver new authentication solutions to improve call center experiences for customers on the Google Cloud platform.

Pindrop will also make its suite of voice security and fraud detection solutions available on the Google Cloud Marketplace as it is now part of the Google Cloud Partner Advantage Program as an Independent Software Vendor (ISV) partner.

Through this partnership, Pindrop plans to offer its call center security and fraud protection solutions with Contact Center AI from Google Cloud to deliver voice authentication and security solutions that create better customer experiences, add call center security and increase flexibility with modern infrastructure. Using the global, reliable and secure Google Cloud infrastructure, Pindrop will also be able to implement new voice security solutions that will give customers the ability to easily automate device-based interactions. Additionally, as a Google Cloud Partner, the two companies will execute a joint go-to-market strategy through the Google Cloud Marketplace to augment Pindrop’s products with Google Cloud capabilities in AI, ML, analytics, and more.

“This is another historic moment for Pindrop and we are thrilled to be partnering with Google Cloud. Together with Google Cloud, we are uniquely positioned to offer customers something genuinely innovative and further our shared vision in the modern world of contact centers,” said Vijay Balasubramaniyan, CEO and co-founder of Pindrop. “By partnering with Google Cloud, we are truly on track to fulfill our mission of making technology more human and helping our customers open up new worlds by unlocking the power of the human voice.”

“Securing voice-controlled help desks and call centers is a critical requirement for today’s enterprise technology stack,” said Nirav Sheth, director of partnerships at Google Cloud. “We’re thrilled to have innovative technology companies like Pindrop building on Google Cloud. With Pindrop solutions available in the Google Cloud Marketplace, organizations will be able to easily implement Pindrop in their cloud environment and deliver AI-enhanced experiences that prioritize safe and satisfying customer interactions.”

Pindrop helps financial services, insurance, retail, healthcare, and telecommunications organizations secure voice interactions with optimized passive voice authentication and automatic number identification (ANI) verification solutions. By deploying Pindrop solutions in their multi-cloud environments, customers gain the technologies needed to reduce the costs associated with fraud losses and increase positive call center customer service experiences.

A recently commissioned Pindrop Forrester TEI Study found that Pindrop customers, who participated in the study, can experience a 10% increase in operating profit for call centers, a 15% reduction in losses and fraud incidents, and better call containment in IVR by 2%, leading to a better experience for customers and employees

About Pindrop

In an increasingly digital world, Pindrop enables people to use their voice to seamlessly connect, sign in and unlock new experiences while helping protect their privacy. Using its proprietary voice authentication technology, Pindrop is leading the way into the future of voice by setting the standard for identity, security, and intelligence for voice interactions. Working with some of the world’s largest banks, insurers and retailers, Pindrop enables customers to quickly, conveniently and securely connect to the information and resources they need. Its voice authentication technology analyzes unique characteristics within the human voice and surrounding audio that enables its customers to prevent fraud and deliver exceptional customer experiences in call centers, when getting information from smart devices, and even when activating cars. A private company, Pindrop is backed by Andreessen Horowitz, Citi Ventures, Felicis Ventures, CapitalG, GV, IVP, and Vitruvian Partners.

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