Report: IT teams need better solutions to prepare for the next big outage

Report: IT teams need better solutions to prepare for the next big outage

Frankfurt, Germany–(COMMERCIAL WIRE)–ngena, the only global end-to-end orchestrated SD-WAN as a service company, today announced its new report outlining the stress and anxiety felt by IT teams over the past 18-24 months. The report suggests that while changes have been made to address future outages, IT teams are still stressed and not confident in the department’s readiness for the next big outage.

To uncover the biggest IT industry challenges in the past and future, ngena surveyed more than 375 IT leaders and team members in February 2022 who experienced change in their organization. The report, How workplace change brings IT pain, found that changes in the workplace, such as the massive move toward remote work, present new challenges for IT professionals. 77% of IT leaders and team members experienced a lack of visibility as the workplace changed, and 71% experienced a lack of control that left them feeling stressed, anxious, and lacking confidence in their ability to handle the next big outage.

“The world has already entered another wave of disruption around the world, since the pandemic. For businesses to continue to operate smoothly, IT teams must be equipped with new tools that simplify processes, streamline supplies and minimize risk,” said Bart De Graaff, CEO of ngena. “IT leaders and businesses must act now to find the right solutions to support them throughout the entire network lifecycle, from start to finish.”

The report highlights three main themes: the acceleration of remote and hybrid work, pain points and concerns raised by IT teams, and how teams could have been better prepared and plan to be better prepared in the future.

Key findings of the report include:

Looking back, the last 18-24 months

  • 83% of IT leaders and members felt stress and anxiety transitioning their workplace to hybrid or remote schedules.

  • 77% of IT teams felt overall unprepared for the change.

  • The main challenge that companies faced was the lack of communication tools within the organizations (Slack, Teams, Zoom, etc.).

  • IT teams believe that better intra-company communication tools, stronger network security, a stronger network connection to VPN, and faster remote deployments could have helped their companies be better prepared for rapid changes in work place.

Looking forward in preparation:

  • While 52% of respondents reported being confident in their company’s IT readiness for another major outage, just under half (48%) were not or only slightly confident.

  • The top three challenges IT teams believe they will face in the next three to five years are keeping up with existing technology, innovating with new technology, and addressing security and risk.

  • When asked about solutions they plan to implement in the future, the number one solution is becoming secure connectivity as a service.

  • 65% of IT teams plan to implement these solutions within the next year.

To learn more about what IT teams are looking for, download the full report at:

about ngena

ngena is the only global end-to-end orchestrated SD-WAN as a service company and the first to offer Cisco Viptela and Meraki pre-built configurations for fast and secure deployment using its SD-WAN as a Service connectivity platform. ngena’s solution uses state-of-the-art technology that helps customers deliver comprehensive, fully automated and easy-to-use cloud services around the world.

ngena is headquartered in Frankfurt, Germany, with business operations in the United States, Latin America, Europe, and Asia. For more information, visit:

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