Why IT support is needed for no-code and low-code applications

Why IT support is needed for no-code and low-code applications

No-code and low-code apps are considered free IT ways for users to bring apps to market quickly. Are they?

Close-up of a female IT engineer working in the monitoring room.  She works with multiple screens.
Image: Gorodenkoff/Adobe Stock

Why wouldn’t companies want to adopt pre-coded software modules that can perform the basic programming functions that are required in most software? With such applications, all a non-programmer user has to do is point and click on the various functions they need to create an application.

This ability to use pre-built software components to build an application does two things: It gets applications to market sooner for end users who have long been frustrated by IT’s inability to develop applications fast enough, and it has the potential to decrease IT workload so that other IT can focus on the areas of digitization, systems, networks, and security.

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However, embracing no-code and low-code application development also has its challenges. Not all no-code and low-code solutions can address all IT problems. Sometimes you need to use several different no-code and low-code packages to achieve different application features, and each of these packages has a learning curve.

Second, not all low-code and no-code app builders can do everything IT-related. There are levels of software programming and integration that no-code and low-code tools cannot address.

The bottom line is that IT support is still needed, even if end-user citizen developers become fluent with no-code and low-code application builders.

IT support without code

Users can create apps on their own without knowing any code by using a no-code app builder.

The complication arises when users want to improve their applications.

Here’s how IT can help: by engaging user citizen developers upfront before they start developing their no-code apps. This way, IT has visibility into where applications are likely to evolve with enhancements. You can help users develop a large enough application framework from scratch that can easily accommodate the kinds of enhancements users are likely to see.

In other cases, it may not be possible to develop all the enhancements to your application with a no-code tool. IT may need to do custom development. This custom work works best if the need is known in advance.

Low-Code IT Support

Low code apps are exactly that: low code. In other words, some custom code is likely to be needed beyond the no-code work that users do.

This custom code typically comes in the form of integration code that IT must develop to connect a low-code application with other systems, or it may involve a custom-built software routine that is very complex and cannot be developed with a code tool. bass.

In these situations, it is helpful for IT to meet with end users on an initial definition of application requirements so that a plan can be devised that illustrates what parts of an application or system the user will develop and what additional functionality IT will develop.


Being able to “abstract” application development so that you don’t have to know native code will be a major driver of the future of IT and a major step forward for end-user citizen developers.

However, as organizations move to no-code and low-code application development, it’s also important for IT to create a support strategy that can increase no-code and low-code application development by end users.

This will enable IT and user citizen developers to build more robust applications faster.

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